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How bisnis189 Handles Your Personal Data

Your account data, wallet details and payment activity are handled with a clear set of rules — no guesswork, no hidden sharing.

Data collected only for account useDANA, OVO, GoPay wallet info protectedYou can request data access anytimeNo selling your data to third partiesContact us to update or delete your info
bisnis189 How bisnis189 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Any question about your personal data — from what we hold to how to delete it — goes directly to our support team. We handle data requests separately from general account queries so your request gets to the right person without delay. Reach us through any of the channels below.

Live Chat Start a live chat session from your account dashboard. Mention it is a data or privacy request and our team will route it to the correct handler without delay.
Email Support Send your request to our support email with your registered phone number or account ID included. We will confirm receipt and respond within the handling window.
Account Help Centre Log in and open the Help Centre from the account menu. Use the Privacy Request category to submit a formal data access or deletion request directly.
DATA HANDLING PRACTICES

Four Ways We Protect and Manage Your Data

Our data handling is built around four consistent practices. These are not aspirational statements — they reflect the actual account and payment flows that run on bisnis189 every day for Indonesia account holders.

Encrypted Account Storage

Account passwords and wallet identifiers — including linked DANA, OVO and GoPay numbers — are stored using encryption. Raw wallet numbers are never exposed in plain text within our system logs.

Cookie and Session Control

Session cookies keep your account active between page loads without requiring repeated logins. You can clear these at any time through your browser settings or by logging out from the account menu.

Data Retention and Deletion

We keep your account data for as long as it is active and for the period required afterward under applicable rules. Once that period ends, or if you request deletion, we remove the data from live systems.

No Third-Party Data Sales

We do not sell your personal information to advertisers or data brokers. We share data with payment processors like DANA, OVO and GoPay only to the extent needed to complete your transactions.

Your Privacy Questions, Answered Directly

These are the questions we get most often about account data, wallet privacy, cookies and how to exercise your rights. If your question is not here, reach out through live chat or the Help Centre.

We collect your name, email, phone number and the wallet details you use — DANA, OVO or GoPay account numbers — along with device and session data needed to keep your account working.

We share your wallet data only with DANA, OVO or GoPay to process your specific transaction. We do not pass your details to advertisers, analytics resellers or any unrelated third party.

Log in, open the Help Centre and select the Privacy Request category. Include your registered phone number or account ID. We will confirm receipt and send you what we hold.

Yes. Submit a deletion request through the Help Centre or email support. We remove your data from live systems after the retention period required under applicable rules has passed.

Cookies maintain your login session and remember your language setting. You can block or clear them via browser settings, but some account features may not load correctly without session cookies enabled.

Transaction records — including DANA, OVO and GoPay payment logs — are kept while your account is active and for a period afterward as required by applicable rules, after which they are removed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.